Your robotized Service Desk agent / HR Assistant / Finance Assistant / IT Support agent
Basic chatbot use cases are delivered in less than 6 weeks.
Your 24/7 robotized employee (low salary, no sickness, no holidays)
Contains a business logic and decides based on the business rules
It is an intelligent software (program) used to communicate with an end-user (even in multiple languages)
Can be implemented in many communication channels - like messengers, web chats, etc.
More than
prefer to chat about their questions over a phone call
Chat is becoming the
communication channel
You can
with your users any time, any day, and reply instantly
Chatbots are
by business hours, they never sleep
It can be
to other systems based on the process
Basically
in your current environment are needed to get started
Everyone who needs to stay in contact with users 24/7
Everyone who deals with the similar requirements over and over again
Everyone who wants to reduce time needed to clear out the queries
Source code owner by customer
Integration to world-class NLP frameworks
Hosting both on-premise and cloud
Using modern technologies and frameworks